The agreement

Terms, plainly.

Vaya is operated by [ENTITY LEGAL NAME], a company registered in [JURISDICTION], EIN [NUMBER]. These terms apply when you book anything from us. We have written them to be read, not to be survived.

Last updated [DATE]
What we are

We coordinate. Licensed people deliver.

For most of what we sell, we are not the one doing the regulated part. An accredited immigration agency files your visa. A licensed broker handles your lease. A licensed transport company drives you. A licensed guide runs the tour. A licensed agency employs any staff we place.

That means: we are responsible for coordinating the service, being honest with you, and getting our part right. We are not responsible for the professional judgement of a licensed provider, and we will always tell you who is actually doing the work.

Booking and paying

You pay before we start.

Refunds

What happens if you change your mind.

Vaya Desk filingsFull refund before we file. None after
Government and agency feesNever refundable once paid
Concierge LandingFull refund up to 48 hours before your flight
Tours, more than 7 days outFull refund
Tours, 2 to 7 days out50%, or move to another date free
Tours, under 48 hoursNo refund
Home Move In, before viewings beginFull refund less PHP 5,000
Home Move In, after viewings beginNo refund, but we finish the job

If we cancel, you get everything back. If a typhoon, a government closure, or anything genuinely outside our control stops a service, we move it or refund it, your choice.

If we get something wrong, tell us. We would rather fix it or refund it than argue. That is not a legal position, it is how we intend to run.

Limits

What we are not liable for.

On camera

We film, and you can say no.

Complaints and law

If something goes wrong.

Email hello@vayanews.com and we will reply within two working days. A real person, not a form.

These terms are governed by the laws of [JURISDICTION]. Nothing here affects any statutory consumer rights you have where you live.

[ENTITY LEGAL NAME], [REGISTERED ADDRESS]. EIN [NUMBER].